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Terms and conditions

PRECONTRACTUAL INFORMATION - GENERAL TERMS AND CONDITIONS OF SALE

The following general terms and conditions of sale and use (hereinafter referred to as "General Conditions") govern access to the website www.homeshome.shop (hereinafter referred to as the "Site") and its use, and apply to all sales (hereinafter referred to as "Services") provided by homeshome.shop.

The use of the Services is allowed only to a registered user who has created an account on the Site and:

  • is an individual consumer, where consumer means a natural person who acts for purposes unrelated to any business, commercial, craft, or professional activity carried out;
  • has reached the age of majority;
  • has read the privacy policy concerning the processing of personal data;
  • has accepted these General Conditions.

Subject and Scope

These General Conditions apply to the Services provided by homeshome on the Site. Any new services will be subject to these General Conditions, unless otherwise specified by homeshome.shop.
The offer and sale on the Site constitute a distance contract governed by articles 50 and following of Legislative Decree no. 206 of September 6, 2005 ("Consumer Code") and Legislative Decree no. 70 of April 9, 2003, which regulates electronic commerce.
homeshome.shop reserves the right to update or modify these General Conditions at any time, provided that the General Conditions published at the time of sending the purchase order apply to each purchase contract. To this end, the user is invited to save a copy of the General Conditions from time to time.
If the user does not intend to accept the changes to the General Conditions, they may terminate the contract by giving notice via email with a 7-day notice. The continued use of the Services beyond this period, as well as the electronic transmission of the order form by the user, constitutes implicit acceptance of the General Conditions.

Registration Process

To use the Services, it is necessary to register on the Site by creating an account and accepting the General Conditions by clicking on the appropriate icon. Failure to accept the General Conditions will prevent registration as a user and making purchases.
Registration on the Site is free of charge. The user declares that the data provided at the time of registration on the Site is correct, complete, and truthful. At the time of registration, the user must also choose a password. Registration will be confirmed via email to the address provided by the user at the time of registration. The user guarantees that the access password to the Site will be used exclusively by the user and not shared with third parties. If the user becomes aware of any unauthorized use of the password by third parties, they must immediately notify homeshome.shop by sending an email to the following address: info@homeshome.shop. In any case, the user can change the password at any time by clicking on the "Recover password" link. An email will be sent to set a new password.
Please note that the data entered during the ordering and registration process will be processed in accordance with the current privacy regulations. Please refer to the privacy policy.
homeshome.shop reserves the right to refuse, at its sole discretion, registration on the Site as well as the right not to accept orders from anyone if anomalies are found in relation to the quantity of products purchased or if there is a pending dispute with the individuals concerned.

Precontractual Information

In accordance with Legislative Decree no. 70 of April 9, 2003, which contains provisions on electronic commerce, homeshome.shop informs the user that:

  • to conclude the contract of purchase of one or more products on the Site, the user must fill in an electronic order form by entering all their details (the user declares that the data provided at the time of the order are correct, complete, and truthful) and following all the different steps of the purchase;
  • the user can verify and correct any input errors before submitting the order;
  • the contract is concluded when homeshome.shop registers the order form, after verifying the correctness of the order and payment details;
  • once the order form is registered, the user will receive a confirmation email from homeshome.shop containing a summary of the General Conditions, information about the characteristics of the purchased product, a detailed indication of the price, the payment method used, and the exercise of the right of withdrawal. It is recommended to keep this email as proof of purchase or to store it on a durable medium;
  • the order form will be stored by homeshome.shop in its database for the time necessary to process the order, within the limits of the law, and during this period, it may be accessed by the user.

Terms and Conditions of Purchase

The selling price, indicated in the product description for each product, is expressed in Euro/€ and includes VAT. This amount must be added to the order fulfillment and shipping costs, including VAT. The price of the product that will be charged to the user is the one indicated on the Site at the time of submitting the order, in addition to the order fulfillment and shipping costs. The price indicated at the time of purchase is not subject to changes.
Unless expressly stated otherwise, no payment fees or other costs are due.
The products become the property of the user upon payment of the price by the user.
homeshome.shop reserves the right not to confirm orders from customers with ongoing disputes. homeshome.shop will process the purchase order only after receiving confirmation of authorization for payment of the total amount due, consisting of the purchase price and any additional costs, as indicated in the order form.

Payment Methods

Payment can be made online by credit/debit card or through a PayPal account.
The credit card will be charged only after verifying the credit card details used for payment and obtaining authorization to charge from the card issuer.

Delivery Methods and Times

Deliveries will be made to the address indicated by the user in the order form. The delivery times are those indicated in the order form and confirmed in the order confirmation. Once the shipment has started, the user will receive a shipping confirmation email.
The transport is entrusted to DHL or GLS. In any case, homeshome.shop is not responsible for any delays caused by the courier. Transport is NOT covered by comprehensive insurance against theft and/or loss.
IMPORTANT: To ensure prompt and secure delivery, it is necessary for the user to provide the destination address as accurately as possible, including all relevant information, such as floor, apartment number, intercom, etc. It is also important to provide a telephone contact number where the courier can reach the user before the delivery. homeshome.shop is not responsible for any delays or failed deliveries caused by incomplete or inadequately provided addresses at the time of ordering. Any delays do not entitle the buyer to any compensation for damages of any kind.
In case of non-delivery due to the absence of the recipient, the courier will attempt delivery two more times before returning the goods to the sender.

Service Execution and Refund

Upon conclusion of the contract or payment of the price, homeshome.shop undertakes to carry out the requested services.
If homeshome.shop is unable to ship the purchased product, it will promptly notify the user, who will be entitled to a full refund of the payment made within 15 (fifteen) days from the date of sending the notification, excluding any further rights to refunds or compensation for the user.

Right of Withdrawal

Under the Consumer Code, the consumer user has the right to withdraw from the contract without any penalty within 10 (ten) days from the receipt of the products purchased on the Site. In this case, the user will receive a full refund of the price paid for the products, excluding shipping costs.
The withdrawal must be communicated, within the aforementioned period, by sending a specific email to info@homeshome.shop
To return the products to homeshome.shop, the user must deliver them to an authorized courier for shipment within ten (10) days from the receipt of the products, in the same condition as received, at their own expense. The user is required to keep the products while they are in their possession; otherwise, homeshome.shop will have the right to contest the refund request.

The following are the steps that the user must take to exercise their right of withdrawal:

  • within 5 (five) days of receiving the products, the user must send a specific email to homeshome.shop at the address info@homeshome.shop , stating the intention to return the products;
  • The products must not have been used, worn, or damaged and must be returned in their original packaging and adequately packaged for safe shipment;
  • the returned products must be delivered to the authorized shipper within ten (10) days from the date the user informed homeshome.shop that the product is damaged or defective due to homeshome.shop itself.

Once the order is canceled within the specified time and in the manner described above, and only after the product is returned or after verifying that the user has returned the goods, homeshome.shop will proceed with the refund as soon as possible and in any case within 10 (ten) working days. homeshome.shop will refund the user the full price excluding shipping costs. The amount will be credited to the same means of payment used for the purchase, unless otherwise agreed with the user.

Products can be returned at the user's expense using a courier of their choice.

Warranty and Return Procedure in Case of Non-conforming Product

In case of a defective or damaged product, the user must report any problems or defects to homeshome.shop within ten (10) days of discovery by sending an email to info@homeshome.shop indicating the reason and attaching relevant photographs.
Within 5 (five) working days, homeshome.shop will authorize the return of the product, and within the following 30 (thirty) working days from receiving the product, homeshome.shop will provide a response regarding the product's defect or issue. If the warranty is accepted, the user has the right to have it repaired or replaced at no additional cost, provided that homeshome.shop still has the product available or the repair is not excessively costly compared to the value of the product. Otherwise, the user has the right to terminate the contract and, therefore, to be refunded the price or to have the price reduced if they decide to keep the product. Please note that it is necessary to return the products in the same condition as received, at your own expense, using a courier of your choice.

Return Procedure for Non-conforming Products:

  • the user must send a written request as soon as possible and in any case within 10 (ten) days from receiving the product, by sending an email to info@homeshome.shop, indicating the reason for the return and attaching relevant photographs. It is recommended to keep a copy of this request;
  • the products must be returned in their original packaging and adequately packaged for safe shipment;
  • the returned products must be delivered to the authorized shipper within 5 (five) days from the date the user notified homeshome.shop that the product is damaged or defective due to homeshome.shop itself.

If homeshome.shop does not recognize its responsibility for the returned product's damages, it will send a communication stating that the returned product cannot be accepted. In this case, the user may request that the defective or damaged product be returned to them.
If the recipient of the product indicated in the order form is different from the person who made the payment for that product, the amount paid for the return will be refunded by homeshome.shop to the person who made the payment. The currency of the refund will necessarily be the same as the original debit currency to avoid losing interest. The refund will be made using the same means of payment used for the purchase.
homeshome.shop will not be liable for any delays beyond its control, including delays caused by the purchase or refund process, including, for example, delays caused by the refund policies of each credit institution.

Privacy and Data Processing

Please refer to the privacy policy.

Website Content and Intellectual Property

The graphic representation of the Site, texts, images, and all compilations of software, source code, the software itself, as well as any material present on the Site, are the exclusive property of homeshome.shop. All rights reserved. The user has the right to make a paper or electronic copy of parts of the Site for the sole purpose of purchasing a product represented therein. Reproduction, modification, duplication, copying, distribution, sale, or any other exploitation of the images and content of the Site without the prior written authorization of homeshome.shop is prohibited. Any use of the Site's content for commercial and/or advertising purposes is also prohibited.

Applicable Law and Jurisdiction

These General Conditions are governed by the Consumer Code and Legislative Decree no. 70 of April 9, 2003, in the field of electronic commerce. The Contract is governed and interpreted in accordance with Italian law.
For the resolution of any civil disputes arising from the interpretation, execution, and resolution of this Contract, the territorial jurisdiction is non-derogable to the judge of the place of residence or domicile of the consumer if located in Italy. For other users, the competent court is the Court of Rovigo.
For completeness, it is informed that in the event of a dispute, it is possible to file a complaint under Article 14 of Regulation 524/2013 through the EU ODR platform accessible at the following link: http://ec.europa.eu/consumers/odr/. The ODR platform is a point of access for users willing to resolve out-of-court disputes arising from online sales or services contracts. The address of homeshome.shopfor this purpose is as follows: info@homeshome.shop


Shipments and returns

Shipments and returns

We reserve the right to prepare the order within a maximum of 10 working days from the time of receipt.

Your order will be packaged and delivered by the Post office courier from Monday to Friday on the same day from the confirmation of the shipp via email.


Delivery will take place within 5/10 working days.

EUROPE

EUR1: Austria, Belgium, Luxembourg, Germany, Netherlands: the standard shipping cost is 5
Orders will be delivered within 5/10 days after processing.

EUR2: Denmark, France: the standard shipping cost is 5.
Orders will be delivered within 5/10 days after processing.

EUR3: Croatia, Poland, Czech Republic, Slovenia, Spain, Serbia, Hungary: the standard shipping cost is 5
Orders will be delivered within 5/10 days after processing.

EUR4: Bulgaria, Estonia, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Sweden: the standard shipping cost is 5.
Orders will be delivered within 5/10 days after processing.

NON-EUROPEAN COUNTRIES

Shipping costs are 10€ + any customs fees
Orders will be delivered within 5/10 days after processing.

RETURNS

The withdrawal must be communicated by writing an email to info@homeshome.shop

  • within 5 (five) days from receipt of the products;
  •  The products must not have been used, worn, or damaged, and must be returned in their original packaging, with the receipt and adequately packaged for safe shipping;
  • the returned products must be delivered to the authorized carrier within ten (10) days from the date the user received the products.

The return should be sent to the following address:

homeshome.shop
Via per pilastri, 188
44012, Bondeno, FE

Privacy policy

INFORMATION ON THE PROCESSING OF PERSONAL DATA

(pursuant to Article 13 of EU Regulation 2016/679 - "GDPR")

The website www.homeshome.shop (hereinafter referred to as the "Site") is owned by homeshome.shop.
With this information on the protection of personal data, homeshome.shop informs users about the processing of their personal data in relation to access to the Site and the use of the services provided by the Site (hereinafter the "Services").
The personal data of users (hereinafter the "Data Subjects") will be processed in compliance with the current European and national provisions on the protection of personal data.

Nature of the processed data

Personal data of adult data subjects are processed, where personal data means any information relating to an identified or identifiable natural person, even indirectly, by reference to any other information (Personal Data).

homeshome.shop, through the Site, also collects and records user's browsing data, which allow access to the Site as well as its navigation, and are used in an anonymous and aggregated form for statistical purposes and to verify the correct functioning of the Site.

In particular, the Personal Data that may be collected are as follows:

Contact details: name, surname, tax code, physical address, email address, telephone number, mobile number.

Other Personal Data: if provided, place and date of birth. Information on transactions: such as payment methods, information related to purchases made, orders, returns, etc.

Geolocation and connection/navigation data.
Website usage: access and use of the website, sending and reading communications, including information collected through cookies (you can find our Cookie Policy at this link).

• Purposes of the processing

The Personal Data is collected following registration on the Site, for the purchase of products, to respond to inquiries and questions, and to send advertising material. In particular, the Personal Data is processed for the following purposes:

  1. for accessing and browsing the Site, particularly in the reserved areas;
  2. responding to user requests by sending an email to the following address: info@homeshome.shop;
  3. for the establishment and execution of contractual relationships and related obligations;
  4. sending newsletters for informational and promotional purposes, after completing the form available in the footer of each page of the Site or by clicking on the Newsletter link.

Option or obligation to provide data and consequences of not providing data

The provision of Personal Data is not obligatory; however, failure to provide them will make it impossible for data subjects to access the reserved area and use the Site's services.
Therefore, the provision of Personal Data requested when activating the Services is necessary for the purposes referred to in points 3.A, 3.B, 3.C, and 3.D as it is strictly necessary for the provision of the requested Services and for the fulfillment of legal obligations. The refusal to provide the data will result in the impossibility for the Data Controller to provide the requested Services and/or to fulfill legal obligations.
The provision of data for the purposes referred to in point 3.E above is optional. However, the failure to give consent will make it impossible to receive newsletters and/or other promotional material.
Regarding the navigation data collected and recorded by the Site, please read the cookie policy.

Legal basis for the processing

The legal basis for the processing is the user's consent, the fulfillment of a contractual obligation, and the provisions of the law.

To whom Personal Data may be communicated

The Personal Data processed for the aforementioned purposes may be communicated or disclosed to:

  • 

authorized individuals who process the data under the direct authority of the Data Controller (hereinafter "processors"), adequately trained to prevent the loss, destruction, unauthorized access, or unauthorized processing of data;
  • those subjects to whom the law grants the right of access, or to whom the provision of data is necessary to fulfill obligations provided for by laws or regulations, to subjects whose activities are necessary for the execution of the contracts in which the Data Subject is a party or to fulfill pre-contractual requests;
  • third parties to whom the Data Controller may entrust certain activities connected to the aforementioned processing and purposes, such as administrative, accounting, tax, auditing, information system management, debt collection, mass storage, call center. These third parties process data on behalf of the Data Controller and are authorized to process it as Data Processors in accordance with Article 28 of the GDPR.

Storage period

Personal Data is kept only for the time necessary to achieve the purposes for which it was collected or for any other legitimate purpose to which the legally required additional period of compliance with civil, tax, and tax law obligations will be added.

In case the Personal Data collected is processed for two different purposes, we will retain such data until the purpose with the longer term ends. In any case, Personal Data will not be processed for the purpose for which the retention period has expired.

For the sake of completeness, we provide below the retention periods for the various purposes listed above:

  1. for access and navigation on the Site: data processed for this purpose will be retained for up to 5 years from the last activity and/or access to our Site;
  2. to respond to user requests using the form on the "Contact Us" page of the Site: data will be processed for the time necessary to fulfill the request;
  3. for the establishment and execution of contractual relationships and related obligations: data processed for the execution of any contractual obligation will be retained for the entire duration of the contract and in any case for no more than 10 years, for tax and contractual purposes;
  4. for sending curriculum vitae for positions offered in the "Jobs" section of the Site: data will be retained for 6 months from receipt;
  5.  for sending newsletters for informational and promotional purposes: Personal Data processed for marketing purposes will be retained for 24 months from the date of your last consent for this purpose unless you object to receiving further communications.

At the end of the data processing period, the data will be deleted or permanently anonymized.

Processing methods

The processing of Personal Data is carried out using manual, computer, and telematic tools with strictly related logic to the purposes themselves, and in any case, in order to ensure the security and confidentiality of the data. Documentation is archived both electronically and on paper.
The data stored in electronic/magnetic/computer media are kept and archived on a server located in Italy. Personal Data stored on paper media is kept in dedicated archives at the company's headquarters.
Personal Data is processed by collaborators and/or employees of homeshome.shop as Data Processors or authorized persons, within the scope of their respective functions and according to the instructions given by homeshome.shop. Personal Data will not be disclosed.

Rights of the data subjects

The data subject may exercise their rights, as expressed in Articles 15, 16, 17, 18, 19, 20, 21, 22 of EU Regulation 2016/679, by contacting the Data Controller or the Data Protection Officer.
In particular, the data subject has the right, at any time, to request from the Data Controller, by sending an email to info@homeshome.shop, access to their Personal Data, rectification, erasure, restriction of processing, and revocation of consent. You also have the right to object, at any time, to the processing of your Personal Data (including automated processing, e.g., profiling, if carried out by the Data Controller), as well as the right to data portability. Without prejudice to any other administrative or judicial remedy, if you believe that the processing of data concerning you violates the provisions of EU Regulation no. 2016/679, pursuant to Article 15 letter f) of the aforementioned EU Regulation 2016/679, you have the right to lodge a complaint with the Italian Data Protection Authority using the contact details available on the Authority's website www.garanteprivacy.it. With regard to Article 6(1)(a) and Article 9(2)(a), you have the right to revoke your consent at any time. In case of a request for data portability, the Data Controller will provide you with your Personal Data in a structured, commonly used, and machine-readable format, subject to paragraphs 3 and 4 of Article 20 of EU Regulation 2016/679.

Updates to the Privacy Policy

This Privacy Policy is subject to occasional revisions. In the event of changes to the processing, homeshome.shop will inform the user accordingly. Where required by current legislation, the user will have the opportunity to give consent to any new processing. In case of refusal, the user's data will not be processed according to the changes provided for by privacy regulations.

Cookie policy

Cookie policy

What is a Privacy and Cookie Policy?

It is the document that describes the methods of processing personal data of users who visit the website www.homeshome.shop. Therefore, it is an informative document provided in accordance with Articles 13 and 14 of the General Data Protection Regulation (GDPR) for those who simply browse the site and for users who spontaneously communicate through the contact information of homeshome.shop published on the site.

The information provided does not apply to other websites that may be accessible through our links, for which homeshome.shop is not responsible in any way.

Data Controller
The data controller responsible for the processing of personal data is homeshome.shop

Data Processing Location - Entities that may process or access the data - Recipients

The processing related to the web services offered by this site takes place at the data controller's headquarters and is carried out only by authorized personnel. Occasionally, temporary access to the site's memory may be granted to third-party providers for exclusive technical assistance purposes, in compliance with legal requirements and under the supervision of the data controller. The data is not transferred abroad. In addition to this, no data resulting from interactions with the site is communicated to third parties or disclosed.

Types of processed data - Navigation data

The computer systems and software procedures used to operate this website acquire some personal data during their normal operation, the transmission of which is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified individuals, but due to its nature, it could allow the identification of users through processing and association with data held by third parties.

This category of data includes IP addresses or domain names of computers used by users who connect to the site, URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.), and other parameters related to the user's operating system and computer environment.

Navigation data will be collected solely for the legitimate purpose of allowing users to access the contents published on the data controller's websites and for their proper administration and management. These data are used only for anonymous statistical information regarding the use of the site and to ensure its proper functioning. They are immediately deleted after processing. The aforementioned data may be used to ascertain liability in case of any cybercrimes against our site. Unless this circumstance occurs, web contact data is generally not retained for more than seven days.

Cookies

According to Articles 15 and following of the GDPR, the user has the right to request access to their personal data, their rectification or erasure, the restriction of processing in cases provided for in Article 18 of the Regulation, and to receive the data concerning them in a structured, commonly used, and machine-readable format, in cases provided for in Article 20 of the GDPR. At any time, the user can withdraw their consent, if consent was requested, in accordance with Article 7 of the GDPR, and file a complaint with the competent supervisory authority in accordance with Article 77 of the GDPR (Italian Data Protection Authority), if they believe that the processing of their data is in violation of the applicable regulations.

Additionally, the user may exercise their right to object to the processing of their personal data in accordance with Article 21 of the GDPR by providing evidence of the reasons justifying the objection. The data controller reserves the right to evaluate the request, which may not be accepted if there are binding obligations or prevailing legitimate reasons that override the user's interests, rights, and freedoms and require or justify the continuation of the processing.

Requests related to the exercise of the aforementioned rights should be addressed to the attention of the administrator of homeshome.shop, by email to info@homeshome.shop

Updates to this Privacy and Cookie Policy

The information provided here may be subject to revision due to:

  • Changes in privacy regulations concerning the aspects covered here.
  • Technological implementations on the site that impact the current processing methods.
  • Organizational changes in the data controller's privacy structure that may affect the user.

Users are kindly invited to periodically visit this policy to stay constantly updated on the characteristics of the processing.

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